Tan's Estate

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Payment, Refund, Cancellations Policy

Payment Policy
Refund & Cancellations
Park Admission Terms

REFUND & CANCELLATION POLICY

Last Update: 1st July 2024

This Refund & Cancellation Policy only applies to guests who booked directly with BEMP through any of our official channels, such as our website, social media and reservations counter.

If you made a booking through an Agent, either online or offline, please check with your agent for the relevant refund & cancellation policy.

  1. All official service channels managed by BEMP supports payment methods in Indonesian Rupiah by bank transfer, Visa, Mastercard and AMEX.
  2. International cards will be subject to your bank’s policies and may incur additional transaction fees.
  3. [For Mainland China Customers] BEMP on-site service counter supports payment by Alipay and WeChat Pay.
  4. All sales and payments are FINAL and NO REFUNDS is applicable.
  5. Reschedules are allowed, but must be communicated at least 24 hours in advance through phone +62 853388833678.
  6. No refunds in case of No-Show.
  7. In the event of an animal-related and/or weather-related emergencies, BEMP reserves the right to adjust the scheduled session and there will be no refund, with the following exception:
    • Refunds may be offered, if management decides that delays and schedule changes are no longer possible, and,
    • Refunds are processed after the Refund Request Form is filled and signed.

In the best interest of animal welfare, Management decisions regarding Cancellations or Reschedule cannot be contested.

By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP. 

REFUND & CANCELLATION POLICY

Last Update: 5th January 2024

This Refund & Cancellation Policy is applicable to visitors who booked directly with Tan's Estate through any of our official channels, such as our website, social media and reservations counter.

If you made a booking through an Agent, either online or offline, please check with your agent for the relevant refund & cancellation policy.

  1. All sales and payments are FINAL and NO REFUNDS is applicable.
  2. No refunds in case of No-Show.
  3. In the event of inclement weather/ technical emergencies, Tan's Estate reserves the right to adjust the scheduled session and there will be no refund, with the following exception:
    • Refunds may be offered, if management decides that delays and schedule changes are no longer possible, and,
    • Refunds are processed after the Refund Request Form is filled and signed.

In the best interest of your safety, Management decisions regarding Cancellations and/or Reschedule cannot be contested.

By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at Tan's Estate. 

PARK ADMISSION TERMS

Last Update: 5th January 2025

Welcome to Tan's Estate at Batur Geopark - We are committed to develop Bali's nature preserves towards green economy based on cultural & natural heritages. As such, we believe everybody wins when nature is respected and protected.

This Park Admission Terms is applicable to all visitors of Tan's Estate, regardless of your booking channel.

Park Admission Terms is enacted and enforced by Park & Port Authority, a department of PT Tanaya Pesona Batur.

  1. All official service channels managed by BEMP supports payment methods in Indonesian Rupiah by bank transfer, Visa, Mastercard and AMEX.
  2. International cards will be subject to your bank’s policies and may incur additional transaction fees.
  3. [For Mainland China Customers] BEMP on-site service counter supports payment by Alipay and WeChat Pay.
  4. All sales and payments are FINAL and NO REFUNDS is applicable.
  5. Reschedules are allowed, but must be communicated at least 24 hours in advance through phone +62 853388833678.
  6. No refunds in case of No-Show.
  7. In the event of an animal-related and/or weather-related emergencies, BEMP reserves the right to adjust the scheduled session and there will be no refund, with the following exception:
  • Refunds may be offered, if management decides that delays and schedule changes are no longer possible, and,
  • Refunds are processed after the Refund Request Form is filled and signed.
  • In the best interest of animal welfare, Management decisions regarding Cancellations or Reschedule cannot be contested.

By buying tickets and services through our official service channels, either online or over the counter, you are stated to have read, understood and agreed to all the terms and conditions that apply at BEMP.